Refund policy
We want you to feel good about your purchase from SAEVLI. If something isn't right, contact shopsaevli@gmail.com or use our contact form.
Our 14-day return window
You can request a return within 14 days after the last item in your order is delivered. If the final day falls on a weekend or public holiday, you may submit your request on the next business day. Please include your order number, the item you want to return, and the reason for your request.
For a change-of-mind return, lip products must be unused and in their original condition, with all included parts and packaging. Please keep the original packaging where possible and pack your return securely. A receipt or other proof of purchase is required.
How to start a return
Contact us before sending anything back. We will review your request and provide the correct return address and instructions. Return locations can vary by item, so please do not use the sender address on your parcel unless we confirm it. Send approved returns within 14 days after receiving our return instructions, unless we agree otherwise. We recommend keeping your tracking number and proof of postage.
Return shipping and fees
For a change of mind or an item you no longer want, you are responsible for purchasing return shipping. We do not charge a restocking fee. Original delivery charges are not refundable for change-of-mind returns, except where applicable law requires otherwise.
If your item arrives damaged, defective, or incorrect, we cover any necessary return shipping. Contact us as soon as you notice the issue, with your order number and photographs if available, so we can arrange an appropriate replacement or refund. Please do not pay to return an incorrect or damaged item before contacting us. The 14-day change-of-mind window does not limit your rights concerning faulty or misdescribed goods.
Bundles and sale items
Sale items are eligible under the same return conditions. For a full bundle refund, return all included components. If you need to return only one eligible component, contact us first; any approved partial refund is based on the amount actually paid for that component after the bundle discount and other discounts, not its standalone regular price. Damaged or incorrect components will be handled individually where appropriate.
Refunds
We will let you know when your return has been received and reviewed. Approved refunds are issued to the original payment method within 10 business days after inspection, or sooner where required by law. Your bank or payment provider may need additional time to post the credit. Refunds are limited to the amount paid for the returned items, plus any shipping charges that are refundable under this policy or applicable law.
If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact us.
Exchanges and order changes
To request a different item or color, contact us so we can help arrange an eligible return and a new purchase. If you need to cancel or change an order, contact us promptly. We will try to help before fulfillment begins; once an order is being prepared or has shipped, changes may no longer be possible. Your applicable cancellation and consumer rights still apply.
Your consumer rights
This policy does not exclude or restrict rights you have under applicable consumer law, including statutory cancellation rights, remedies for faulty goods, or required refund deadlines. Where those rights provide greater protection, they take precedence over this policy.
30-Day Money-Back Guarantee for Eligible Products
Queen Tape — Royal Plump Edition Mouth Tape is covered by a 30-day money-back guarantee when identified as an eligible product. You may request a return within 30 days of delivery for this product, subject to the eligibility and condition requirements above. This 30-day guarantee applies only to products specifically identified as eligible on their product page. All other products remain subject to the standard 14-day return window.